Refund Policy

Return, Refund & Cancellation Policy

 

FOR ALL PRODUCTS

 

If you wish to return your product, you must ship it to us within 7 days of receiving your order. The item must be unused, unwashed, and free of any odor.If an item does not pass quality inspection or the customer receives a damaged or defective product, the merchant may place a request for exchange within 7 days of delivery.Once the exchange request is approved, the replacement product will be delivered within 7 days.After we receive your return parcel, it will go through a quality check. Repx reserves the right to deny a return or exchange if the item does not pass the quality inspection.Refunds will be processed via bank transfer.If a refund is approved instead of an exchange, it will take up to 7 business days for the amount to be credited to the original payment method.Important: Our return/refund policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer a refund, store credit, or exchange.

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Faulty Items

 

If you have received a faulty item, please reach out to our support team via WhatsApp at 6305033247 within 24 hours of receiving the order.Claims made after 24 hours will not be accepted.

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Cancellations

 

For cancellations, please contact us via the ‘Contact Us’ link on our website.Cancellations are only possible if the products have not yet been shipped.You can choose to receive a refund via bank transfer or select another product.Once the order has been shipped, cancellation requests will not be accepted.